Design for the ages

Age UK
Design, illustration, copywriting, tone

Creating a new visual approach and copy guidelines for one of Age UK’s most important services.

Close-up image of an older person's hands resting on their knees, with the words 'Age UK' and the charity's colourful ribbon logo overlaid.

What we did

Illustration
Design
Storyboarding
Copywriting

Age UK is the country’s largest charity dedicated to helping everyone make the most of later life.

They asked us to reimagine one of their most important core ‘products’ – the series of practical guides they send out (or make available online) to thousands of individuals and families each year. We created new core brand guidelines around Age UK’s Information & Advice (I&A) materials and presented these as a series of spreads for extensive testing with older people’s groups around the country.

The feedback was almost unanimously positive, with older people and carers really responding to both the visual and verbal approach. From their surveys and research, Age UK reported back that over 90% of audience members felt that the new guides were more accessible, clearer and more empowering.

A collection of three pamphlets from Age UK about dementia care: "Healthy living" with a green apple drawing, "Caring for someone with dementia" with illustrated photos of people, and "Avoiding scams" with a cartoon 'caution' sign.

We got to work rebranding 8-10 of the most commonly used, and urgently needed guides. These then served as a template, showing Age UK’s team how to apply the new visual and verbal style across their full suite of I&A materials.

At the heart of the redesign is a new illustration style, which enables the charity to talk about a range of topics in an inclusive, diverse and engaging way. To date, we’ve created over 200 illustrations for Age UK, which also feature on other brand materials, such as calendars and social adverts.

The rebranded guides are now published in their thousands, not just online but in doctors surgeries and care homes up and down the country, giving people the information and advice they need to make the most of later life.

Three practical information guides from Age UK with an illustration on each one: a hand passing on a baton, a British currency note, and two steaming cups of tea. Lark created this new illustration style for the charity.
Two open booklets showing illustrations of tea cups, a plate of biscuits, stacks of coins, and text about caring for loved ones and managing finances. These show the new illustration style Lark created for Age UK.

More work

Three children sit at a table in a classroom. A young girl in the middle looks distracted. Behind her is a yellow noticeboard with colourful paintings that spell out, ‘I live with dementia’. This is an awareness campaign for Dementia UK.
A woman with brown hair, wearing a turquoise hoodie, is holding a cartoon drawing of an 8kg kettle bell in front of a bright yellow background. Handwritten text reads, ‘Raise your game’. This is part of a fundraising campaign for Bowel Cancer UK.